Shipping Policy

Last updated: July 2026

Where We Ship

SquishiTown ships to all 50 US states. We currently ship within the United States only. We do not ship internationally at this time.

Where Orders Ship From

All orders are fulfilled and shipped from our US warehouse. We do not ship from overseas. You will not experience long international transit times.

Processing Time

Orders placed before 3:00 PM Eastern Time, Monday through Friday, are processed and dispatched the same day. Orders placed after 3:00 PM ET, on weekends, or on US public holidays will be processed the next business day.

Shipping Methods and Delivery Times

Method	Estimated Delivery	Cost
Standard Shipping	3 to 5 business days	$8.99
Express Shipping	1 to 2 business days	$14.99

Delivery estimates begin from the date of dispatch, not the date of order. Actual delivery times may vary due to carrier delays, weather, or other circumstances outside our control.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier website.

Lost or Delayed Packages

If your package has not arrived within 10 business days of the estimated delivery date, please contact us at sales@squishitown.com and we will investigate with the carrier on your behalf.

Damaged Packages

If your order arrives damaged, please photograph the damage immediately and email us at sales@squishitown.com within 7 days of delivery. We will arrange a replacement or refund.